At Wata Detergent, we are committed to delivering high-quality cleaning solutions to businesses across various industries with reliability and efficiency. Our shipping policy ensures that customers receive their orders in a timely and hassle-free manner.

Processing Time
Orders are processed within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day. Custom or bulk orders may require additional processing time, which will be communicated to the customer upon order confirmation.

Shipping Methods & Delivery Time
We partner with trusted shipping carriers to ensure safe and timely delivery. Delivery times vary based on location and shipping method selected at checkout. Estimated delivery times are as follows:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Freight Shipping (for bulk/industrial orders): 7-14 business days

Please note that delivery times may be affected by external factors such as weather conditions, carrier delays, or supply chain disruptions.

Shipping Costs
Shipping costs are calculated based on the order weight, size, and destination. The applicable shipping charges will be displayed at checkout. For bulk or industrial orders, shipping costs will be quoted separately and provided to the customer prior to order confirmation.

International Shipping
We offer international shipping to select regions. Customers are responsible for any customs duties, taxes, or import fees that may apply. Shipping times for international orders vary based on destination and customs processing.

Order Tracking
Once an order has been shipped, customers will receive a confirmation email with tracking information to monitor the status of their shipment.

Damaged or Lost Shipments
In the rare event that an order is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and provide a replacement or refund where applicable.

Returns & Exchanges
Due to the nature of our cleaning products, we do not accept returns or exchanges unless the product is defective or incorrect. If you receive a defective or incorrect item, please contact our support team within 7 days of delivery for assistance.

You have 7 day to exchange the item provided from the date of delivered item provided that all terms and conditions are met, we reserve the right to refuse and items. Contact us at sales@watadetergent.com or contact us on +971-50-6501355 for procedure for exchange or any clarification.